Our customer service team can be reached by email. You can contact us at info@hannahgoldcoast.com You can also find our contact information on the “Contact” page of our website.

We're sorry this happened. Have you checked your tracking information? In some cases, packages may be temporarily held up at customs. If this is the case, please allow an additional 3 business days for delivery.

We apologize for the inconvenience—in the vast majority of cases, the package will still be successfully delivered.

If 10 business days plus the additional 3 days have passed and your order has not yet arrived, please do not hesitate to contact us. Our team will be happy to assist you and work toward a suitable solution.

We understand that plans can change. If you'd like to cancel or change your order, please contact us as soon as possible.

We'll always do our best to accommodate your request. Please note, however, that changes may no longer be possible once an order has been processed.

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, please contact us within 30 days of receiving your order to arrange a refund or exchange.

We accept the following payment methods: Visa, Mastercard, American Express (Amex), Maestro, and Apple Pay.

Our average delivery time is 6–14 business days.

At Hannah Goldcoast, we are mindful of our impact on the environment and committed to making responsible decisions. To reduce unnecessary shipments and waste, we consolidate orders for shipment once our minimum order quantity has been reached.

We greatly appreciate your patience and support. Together, even small decisions can make a significant difference.

As soon as your order has been shipped, you will receive a tracking number via email that you can use to track your package on our tracking page.

Please also check your spam or junk folder, as our emails may occasionally be filtered there. Please note that it may take a few business days for the tracking information to become active and update.

Some orders may be shipped in separate packages due to weight restrictions or sourcing requirements. To ensure the highest quality, items in your order may be fulfilled by different suppliers.

If you’ve ordered multiple products, they may not all arrive at the same time. Don’t worry—everything is on its way. The remaining items will usually arrive one after another within 1–3 business days.

In rare cases, an order may arrive damaged due to shipping.

If your item arrives damaged, please contact our customer service team as soon as possible and include clear photos of the damage in your message. Please do not return the item before you have sent the photos.

Our team will review your request immediately and work with you to resolve the situation as smoothly as possible.